Services – Technology

Among our IT services are:

1. IT Management

• Manage IT strategy
• Manage IT project implementations
• Comply with the local regulations and the Customer’s global IT policies
• Infrastructure Management
• Local support
• SLA’s

2. Field Support

• Help Desk
• Incident Management
• Problem Management
• Change Management
• Onsite support for the pc’s and laptops and telecom equipment’s
• Backup management.

3. Vendor Management

• Manage local vendors: Network, communications, etc.
• Manage repairmen equipment through equipment’s vendors
• Warranties management
• Manage acquiring new equipment and software licensees.

4. Software as Service
   Once you hire our service, Epicurus Provide a turn on key solution. This means:
   We will provide the whole infrastructure necessary to run the system, including the DRP for continuity the operation in case of an infrastructure failure. Also provide the application support. The detailed service includes:

• Monitoring
• SLA’s Management
• Change Management
• Incident Management
• Configuration Management
• Suppliers Management
• Single point of contact
• Satisfaction measurement in real time
• General and tailor made improvements

1.  
   Disaster Recovery Plans(DRPs)
   Epicurus will have a parallel infrastructure in order to provide a full DRP for our application, in case on failure. We can also help you to develop yours for your internal applications.
    
   Infrastructure
   Epicurus works with world class data centers in order to provide the availability that the clients require, we can provide physical or virtual infrastructure, depending of the client’s needs
   If the clients require we can provide a reasonable costing virtual infrastructure or if the clients have regulatory requirements, Epicurus can also host the application on world class data center with this characteristics:
    

• A world-class Data Center compliance with international standards
  • Tier IV classifications with standard ANSI/TIA942 and ANSI/TIA-942-a-1
  • 2N + 1 redundancy on every infrastructure component
    • UPS
    • Generator
    • Temperature and humidity control system
    • Fire extinction system

• Monitoring
• Redundant Communication
• 99.995% Data Center availability

5. Tailor made software
   Epicurus can develop a platform tailor made for his clients, we are specialized in financial systems and we can also give consulting in the market’s best practices.